Conditions of business

We handle, remove and care for your property only under these conditions:
We, our and us: refer to Hartlands of Worcester
You: refers to the customers or customers agent.

1. Estimates

We may amend our estimate and you agree to pay any extra amount if
A. Extra work is done or extra goods are handled or dealt with.
B. Goods are to be collected from or delivered to premises above a second floor unless previously agreed in writing.
C. During the work we supply extra services or work on any saturday, sunday, or general holiday at your request.
D. When we collect or deliver the goods the work cannot be done conventionally by means of adequate stairs, lifts, doorways, or there is no suitable road and approach for vehicles unless you have given us adequate notice.
E. At our discretion we have to use windows or other tackle. The use of such equipment shall be at your risk and expense.
F. Costs are altered by any circumstances or delay beyond our control.
G. You do not accept the estimate within 21 days.

2. Work not included

Unless we have agreed previously in writing, our estimate does not include the taking down or putting up of unit furniture, fixtures and fittings, disconnecting and reconnecting of appliances. Laying fitted floor coverings, moving night storage heaters that are not dismantled or any other item we specifically exclude in writing. If any of our employees does such work at your request without prior agreement we shall not be liable for any loss or damage occurring whatever the cause, but the rest of the conditions will apply to such work.

3. Payment

Unless we have agreed differently in writing, our charges shall be payable:

A. At least 3 working days before work starts.
B. At least 3 clear working days before delivery or handing out goods stored or held at our premises. If goods are handed out we may charge extra for the labour and materials.

4. Declaration of ownership

By signing this contract you declare that the property to be handled is either your own property free of any legal charge or burden on it, or you have complete authority of anyone owning or having legal interest in it to enter this contract on their behalf. You agree to cover us fully against any claims, charges, costs or demands made against us arising from any claim to the goods by anyone else.

5. Your responsibilities, you agree:

A. TO BE PRESENT OR REPRESENTED DURING THE REMOVAL TO ENSURE THAT NOTHING THAT SHOULD BE REMOVED IS LEFT BEHIND, AND THAT NO GOODS OR FIXTURES AND FITTINGS ARE TAKEN IN ERROR, OR TO PROVIDE IN ADVANCE A LIST OF ALL ITEMS TO BE REMOVED.
B. TO ARRANGE PROPER PROTECTION FOR GOODS LEFT IN UNOCCUPIED PREMISES OR WHERE OTHER PEOPLE SUCH AS TENANTS OR OTHER WORKMEN ARE PRESENT. IF SUCH PROTECTION IS NOT PROPERLY ARRANGED WE SHALL NOT BE LIABLE FOR DAMAGE OR LOSS HOWSOEVER CAUSED.
C. NOT TO OFFER FOR REMOVAL OR STORAGE, JEWELLERY WATCHES, TRINKETS, PRECIOUS STONES, MONEY, DEEDS, SECURITIES, STAMPS AND COINS (OR SIMILAR COLLECTIONS) OR LIVESTOCK.
D. NOT TO OFFER FOR REMOVAL, PACKING, OR WAREHOUSING, ANY ARTICLE OR SUBSTANCE WHICH IS DANGEROUS, DAMAGING OR EXPLOSIVE. NOR TO OFFER FOR WAREHOUSING ANY ITEM OR SUBSTANCE INCLUDING FOOD OR ANYTHING ELSE LIKELY TO ENCOURAGE VERMIN OR ANY OTHER PESTS LIKELY TO CAUSE INFECTION. YOU WILL COVER US FULLY AGAINST ANY CLAIMS MADE FOR LOSS OR DAMAGE THAT WE OR SOMEONE ELSE MAY SUFFER THROUGH THE PRESENCE OF ANY SUCH ARTICLE OR SUBSTANCE AMONG YOUR GOODS. IF ANY SUCH ARTICLE OR SUBSTANCE IS DISCOVERED, WE MAY REMOVE, SELL, DESTROY OR OTHERWISE
DISPOSE OF IT.
E. TO PAY OR REPAY TO US ANY PARKING OR METER SUSPENSION WE MAY HAVE TO PAY DURING ANY WORK FOR YOU.

6. Canceling or postponing the removal

If you cancel or postpone your removal we shall be entitled to make the following charges:
A. For cancellation or postponement 11 working days or more before the start of work, no charge.
B. 8-10 days, 30% of the removal charge
C. 7 days or less 50% of the removal charge.
If you instruct us in writing we will arrange cover for the
Cancellation or postponement charges provided you pay the premium of £25.00.

7. Route and method

You agree that we may:
A. At any time interchange the goods between vehicles and warehouses and may also decide what route or by what means the goods shall be carried or stored.
B. Enter into a contract with any other business to carry out the whole or any part of this contract or to cause any of the property to be stored by any other business. All these conditions shall apply to such a contractor.

8. Limits of our liabilities

OUR CUSTOMERS EFFECTS ARE FULLY INSURED UNDER OUR COMPANY INSURANCE. WE WILL ASSUME INSURANCE COVER FOR THE CUSTOMERS EFFECTS TO A VALUE OF £25,000. IF YOU REQUIRE A HIGHER LEVEL OF COVER YOU MUST INFORM US IN WRITING AT LEAST 7 DAYS PRIOR TO THE COMMENCEMENT OF YOUR MOVE. WE ARE ABLE TO ASSUME COVER FOR ANY CUSTOMERS EFFECT TO THE VALUE OF £200,000.
IF WE ARE LIABLE FOR ANY LOSS, FAILURE TO PRODUCE OR DAMAGE, WE WILL PAY ONLY:
A. THE COST OF REPAIRING OR REPLACING THE DAMAGED OR MISSING ARTICLE
B. UP TO THE VALUE FOR ANY ONE ARTICLE, SUITE, SERVICE, OR COMPLETE CASE OR PACKAGE OR OTHER CONTAINER AND THEIR CONTENTS ACCOUNTING FOR DEPRECIATION, WHICHEVER IS THE SMALLER AMOUNT.
WE SHALL CHOOSE WHETHER TO REPAIR OR REPLACE ANY DAMAGED OR MISSING ARTICLE. IF WE REPAIR, NO CLAIM MAY BE MADE AGAINST US FOR DEPRECIATION.

9. Other liabilities

WE SHALL NOT BE LIABLE FOR ANY LOSS, FAILURE TO PRODUCE OR DAMAGE CAUSED:
A. BY FIRE, SAVE THAT WE SHOULD RECEIVE YOUR WRITTEN INSTRUCTIONS AND A DECELERATION OF VALUE, 3 CLEAR DAYS BEFORE THE REMOVAL STARTS. WE WILL THEN ASSUME COVER TO THE VALUES LISTED IN CLAUSE 8, THERE WILL BE AN ADMINISTRATION CHARGE FOR COVER WHILST IN STORAGE.
B. BY WAR, INVASION, ACTS OF FOREIGN ENEMIES, HOSTILITIES, (WHETHER WAR HAS BEEN DECLARED OR NOT), CIVIL WAR, REBELLION, INSURRECTION OR MILITARY COUP, WEAR AND TEAR OR GRADUAL DETERIORATION, LEAKAGE OR DEFICIENCY OF ARTICLES OF A PERISHABLE OR LEAKY NATURE, ACTS OF GOD, CONSEQUENTIAL LOSS OR CIRCUMSTANCES BEYOND OUR CONTROL.
C. BY VERMIN, MOTH OR OTHER INFESTATION.
D. ARISING FROM ANY PROCESS OF CLEANING, REPAIRING, OR RESTORING OF THE GOODS UNLESS SUCH WORK WAS CARRIED OUT BY US. IN WHICH CASE OUR LIABILITY IS LIMITED AS IN CLAUSE 8.
E. ALL ITEMS IN CLAUSE 5C AND PLANTS
F. IF GOODS ARE REMOVED OR DELIVERED TO UNATTENDED PREMISES OR WHERE THIRD PARTIES ARE PRESENT.
G. IF GOODS ARE PROVED TO BE BRITTLE OR HAVE ANY INHERENT DEFECT OR SUFFER FROM ANY INHERENT DEVICE.
H, IF THE GOODS ARE NOT PACKED OR UNPACKED BY US, WE WILL NOT PROVIDE COVER FOR AGAINST THE QUALITY OF CUSTOMERS PACKING.

10. Self assembly kit furniture

We shall not be liable for any damage to or reduction in quality to any furniture which is unsuitable for removal or carriage ( particularly self assembly kit furniture). Having dismantled such furniture at your request, we will not be responsible for the state of that furniture upon reassembly, either by us or by you, nor for any damage caused during the dismantling and reassembling process.

11. Damage to premises

You must notify all damage to premises on the delivery sheet. It is essential that you also notify us in writing of any such damage, within 7 days of that damage occurring. The most we will pay for such loss will be £20. We can supply further cover against this type of loss for a premium of £25 per property.

12. Time limit for claims

You must make any claim against us in respect of any damage to or failure to produce any article of property within 7 days after delivery of the goods otherwise we will not be liable.

13. Insurance excess

If you decide to accept the insurance premium listed on our quotation, we will not be liable for the first £200 of any claim made against us in respect of any damage caused to any article of property. If you would like to reduce this excess to £0. This can be arranged with a minimum of seven days notice prior to collection, for a premium of £25.

14. If our charges are not paid

If our charges are not paid, we may take all or any part of the goods in our hands to store or keep them in store and we will be entitled to charge for warehousing them and for expense in connection with taking them to store and removal from store. All these conditions shall continue to apply to them.

15. This agreement

This agreement is treated as being made at our office at worcester this agreement will be governed by english law. None of our servants or agents has the authority to alter or vary these conditions in any way.

16. Lien

If our charges are not paid for a period longer than 6 months, we reserve the right to sell your goods at auction to recoup all monies outstanding. You will be responsible for the costs of transporting your effects to the sale room, any additional storage, disposal of any unsold effects and the sale room's charges. After the sale any monies due to you will be forwarded by post. This action will be a final resort. If you have any genuine reason for non payment, you should contact us to negotiate alternative means of payment. Please understand that your goods will not be delivered until we have received your payment in full!.